Contract Type: Full Time, Permanent (37.5 hours per week)
Salary: Up to £22,000 per annum, depending on experience
Department: Operations & Customer Experience – Customer Services
Responsible to: Senior Customer Services Manager
Location: UK Head Office (Gloucester) with the option of hybrid working (2-3 days in
the office with the rest worked remotely)
Are you a natural people-person who loves nothing better than making someone’s day with exceptional customer service and communication?
Working in partnership with England Rugby, The British & Irish Lions, Team GB and the Australian Open Tennis Championship, we create fan-led travel programmes and experiences to the biggest events in the world.
Our most important people are our clients and to give them the best experience possible we are in search of an energised customer services advisor who will help lead on our exceptional client communications service.
As the liaison between both clients and our internal procurement and delivery teams, you will keep clients informed and their bookings updated.
You will work closely with both the Senior Customer Service Manager and other members of the team to provide clear, concise, and timely responses to customer enquiries and requests, with the aim of providing an amazing holiday experience for the most important people we work with – our customers!
What we are looking for:
What you will be getting involved in:
To apply for this exciting position please send your CV and current salary, coupled with an email summarising what makes you the right person for the role to firstname.lastname@example.org.
Complete all your details below and one of our team will be in touch.